Cancellation or rescheduling with notice
You may cancel, skip, pause, or request a new date without a fee by contacting MK Cleaning at least 24 hours before the scheduled arrival window. A request is effective when MK Cleaning receives and acknowledges it. We will make reasonable efforts to offer another available date, but a specific replacement time is not guaranteed.
Changes with less than 24 hours' notice
Please contact us as soon as possible if an emergency or unexpected change occurs within 24 hours of the appointment. MK Cleaning does not impose an automatic late-cancellation fee under this published policy. After repeated late cancellations or rescheduling requests, we may require advance confirmation or a disclosed deposit before reserving future appointments. Any new fee or deposit requirement will be explained and accepted before the affected appointment is confirmed.
No access or lockout
If the team arrives but cannot enter, cannot park where access was promised, encounters an active alarm, or cannot safely begin because instructions were incomplete, we will try to contact the customer before leaving when reasonably possible. The visit may need to be rescheduled. Repeated preventable access problems may require advance confirmation or a disclosed deposit for future appointments, but no undisclosed fee will be added.
Changes requested on cleaning day
Adding rooms, tasks, heavy buildup, interior appliances, windows, or other work on the service date depends on available time and may change the price. Removing work after the team has reserved the appointment does not necessarily reduce the confirmed minimum charge.
Recurring appointments
There is no long-term contract penalty for recurring residential cleaning. Customers may skip, pause, change, or end recurring service with at least 24 hours' notice. Recurring prices are based on the agreed frequency. After a skipped or extended interval, more time may be needed and a revised estimate may apply. Any completed service and unpaid approved add-on remains due.
Payment after service
No routine residential cleaning payment is required before the service unless a different written arrangement is confirmed for a special project. Payment is due no later than 24 hours after the cleaning is completed. The customer remains responsible for the confirmed service, approved add-ons, applicable taxes, and any charge disclosed and accepted in advance. Tips are always optional.
Satisfaction concerns and refunds
If an included area was missed, contact MK Cleaning within 24 hours after completion. Our first remedy is one return visit to re-clean the affected area at no additional charge. The guarantee does not automatically provide a refund. Any refund or account credit will be considered individually after we have had a reasonable opportunity to review and correct the concern.
Unpaid balances
MK Cleaning may pause future appointments while an invoice or other agreed balance remains unpaid. If a payment fails or is reversed, the customer must provide another approved payment method. Any collection cost or late charge will be imposed only when disclosed in advance and permitted by applicable law.
MK Cleaning cancellations
If MK Cleaning must cancel because of illness, staffing, unsafe weather, road conditions, or another circumstance, the customer will not owe a cancellation fee. We will offer the next practical available appointment or refund any amount already paid for the unperformed service, subject to applicable law.
How to request a change
Send cancellation, rescheduling, or service-change requests through the contact information shown on the MK Cleaning website. Please include the customer name, service address, appointment date, and requested change. Do not rely only on a message given to an individual team member.
Questions about this policy?
Call MK Cleaning at (425) 550-6555 or email contact@mkcleaning.com. We will be happy to explain how a policy applies before you schedule service.