Residential Cleaning Service Terms

1. Estimates and service approval

Every estimate is personalized using the information the customer provides about the property, its condition, requested tasks, access, and timing. An estimate is not a confirmed appointment until MK Cleaning accepts the request and confirms the service details. If the actual condition, size, access, or requested work differs materially from the information provided, we will discuss any change in scope, time, or price before continuing whenever practical.

2. Scope of cleaning

The confirmed estimate and selected checklist define what is included. Regular cleaning, deep cleaning, move-in or move-out cleaning, post-construction cleaning, window cleaning, and vacation-rental turnovers have different scopes. Tasks not listed in the confirmed service may require additional time and cost.

For safety, MK Cleaning may decline work involving biohazards, human or animal waste beyond ordinary household cleaning, active pest infestations, mold remediation, hazardous chemicals, bodily fluids, needles, weapons, illegal substances, unstable furniture, or conditions requiring a specialized licensed provider.

3. Insurance and team standards

MK Cleaning maintains business insurance and uses background-checked team members. Team assignments may change because of scheduling, illness, training, or service needs. These standards do not replace the customer's responsibility to disclose known hazards, secure valuables, and provide a reasonably safe workplace.

4. Arrival windows and completion time

Arrival and completion times are reasonable estimates. Traffic, weather, a prior appointment, property condition, and changes requested by the customer can affect timing. We will communicate significant delays as soon as reasonably possible.

5. Property access

The customer must provide safe and timely access through an agreed method, such as being present, a door code, lockbox, key, concierge, or other authorized arrangement. Customers are responsible for accurate instructions and for disabling alarms when necessary. MK Cleaning will use access information only to provide scheduled services and will not label a stored key with the complete property address.

If the team cannot enter or safely begin the service, the visit may need to be rescheduled under our Cancellation & Payment Policy.

6. Pets, children, and household members

We are happy to clean homes with pets. Customers must disclose pets and secure any animal that may escape, become stressed, interfere with equipment, or present a safety risk. MK Cleaning is not responsible for an unsecured pet leaving the property. Children and other household members should remain away from wet floors, equipment, products, and active work areas.

7. Valuables and fragile items

Please secure cash, jewelry, medications, important documents, collectibles, sentimental items, firearms, and fragile or unstable objects before service. Customers should identify surfaces or belongings that require special products or handling. Our team may avoid an item or area when cleaning could reasonably cause damage.

8. Supplies and customer-requested products

MK Cleaning normally brings the supplies and equipment needed for the confirmed service. Customers must tell us in advance about allergies, sensitivities, delicate materials, manufacturer requirements, or products that should not be used. When a customer asks us to use a customer-supplied product, the customer is responsible for confirming that it is appropriate for the intended surface.

9. Breakage or property concerns

We ask customers to report suspected damage as soon as possible and preferably within 24 hours of the visit, with photographs and relevant details. MK Cleaning will review the concern promptly and fairly. Ordinary wear, pre-existing damage, improperly installed items, unstable fixtures, and damage caused by product or care instructions supplied by the customer may not be the responsibility of MK Cleaning. Nothing in these terms limits rights or remedies that cannot legally be limited.

10. 24-hour satisfaction guarantee

If an area included in the confirmed service was missed or does not meet the agreed cleaning standard, notify MK Cleaning within 24 hours after completion. We will arrange one return visit to correct the affected area at no additional charge. The guarantee is a re-cleaning commitment and does not automatically provide a refund. It does not cover new messes, inaccessible areas, permanent staining or damage, excluded tasks, unrealistic restoration expectations, or concerns reported after the 24-hour period.

11. Photos and privacy inside the home

MK Cleaning will not use identifiable photographs of a customer's home for advertising without permission. Photos may be taken when reasonably needed to document pre-existing conditions, unusual safety concerns, completed work, or a reported service issue. We will avoid personal documents, people, family photographs, access codes, and other sensitive details whenever practical.

12. Weather, emergencies, and unsafe conditions

MK Cleaning may delay, reschedule, or stop a service when severe weather, road conditions, utility outages, illness, smoke, unsafe temperatures, aggressive behavior, or another condition creates a reasonable safety concern. We will work with the customer to find a practical alternative date.

13. Recurring service and changes

Recurring service may be adjusted, paused, or ended by contacting MK Cleaning. Frequency-based pricing assumes the agreed schedule and ordinary maintenance between visits. A long gap, skipped visit, or material change in the home may require a revised price or service type. Customers should request schedule or scope changes directly through MK Cleaning rather than through an individual cleaning professional.

14. Respectful conduct

Customers and team members must treat each other respectfully. MK Cleaning may leave or refuse service in response to harassment, discrimination, threats, unsafe behavior, illegal activity, or repeated policy violations. Payment remains due for work already completed. Repeated policy or access problems may require advance confirmation before a future appointment is reserved.

15. Updates to these terms

We may update these terms as the business, services, or applicable requirements change. The version provided or available when a service is confirmed will apply to that appointment unless both parties agree otherwise in writing.