1. Information we collect
We may collect information you provide, including your name, email address, telephone number, service address, property details, cleaning preferences, appointment information, messages, photographs you choose to submit, reviews, and payment or billing details. We may also receive basic technical information needed to operate and secure the website, such as browser type, device type, approximate location derived from an internet connection, pages viewed, and error or security logs.
2. How we use information
We use information to prepare estimates, communicate with you, schedule and provide services, plan routes and staffing, process or track payments, respond to concerns, honor the 24-hour satisfaction guarantee, improve our services and website, prevent fraud or misuse, keep required business records, and comply with applicable legal obligations.
3. Service providers and sharing
We may share only the information reasonably necessary with team members and service providers that help operate the business, such as website hosting, email, scheduling, mapping, payment processing, accounting, and professional advisers. We may also disclose information when required by law, to protect safety or legal rights, or as part of a business transaction subject to appropriate safeguards. MK Cleaning does not sell, rent, or lease customer personal information for money.
4. Address, access, and route information
Service addresses, entry instructions, gate or alarm information, and route details are used only for authorized business purposes. Access information is limited to people who reasonably need it to provide or manage the service. Customers should avoid sending unnecessary sensitive information through ordinary email.
5. Photos, reviews, and testimonials
Photos submitted for an estimate or service concern are used to understand the requested work or document the issue. We will request permission before using identifiable customer-home photos for marketing. Reviews submitted for publication may display the reviewer's chosen name, city, rating, and comments after approval. Do not include private information in a public review.
6. Cookies and similar technology
The website and its hosting providers may use essential cookies or similar technology to maintain security, remember necessary settings, and operate forms or authenticated areas. If optional analytics or advertising tools are added later, this policy will be updated and any legally required choices will be provided.
7. Retention, security, and incidents
We retain information for as long as reasonably needed for the purposes described above, including customer service, tax, accounting, dispute, insurance, and legal recordkeeping. We use reasonable administrative and technical safeguards, limit access to people who need the information for authorized work, and securely dispose of records when they are no longer required. No website, email, or storage method can be guaranteed completely secure. If a security incident affects information covered by applicable notification law, MK Cleaning will provide the notices required by law.
8. Your choices
You may ask to review or correct your contact information, unsubscribe from optional marketing messages, or request deletion of information that we are not required to retain. We may need to verify your identity before completing a request. Transactional messages about an estimate, appointment, invoice, safety issue, or active service may still be sent.
9. Children
Our services and website are intended for adults arranging property services. We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child submitted information may contact us to request review and deletion.
10. External services
Links to mapping, payment, review, social-media, or other external services are governed by those providers' own privacy practices. MK Cleaning is not responsible for an external website's content or privacy policy.
11. Policy updates
We may update this policy to reflect changes in our services, technology, or legal requirements. The effective date at the top identifies the current version.
Questions about this policy?
Call MK Cleaning at (425) 550-6555 or email contact@mkcleaning.com. We will be happy to explain how a policy applies before you schedule service.